Returns & Exchanges

At Ibrah, every garment is made with intention and care. If something isn't right, we're here to help. Please read our returns policy carefully before reaching out.

Return Eligibility

We accept returns on eligible items within 14 days of your delivery date. To qualify for a return, items must meet all of the following conditions:

Unworn and unwashed
In original condition with all tags attached
Free from perfume, deodorant, makeup, or any other marks
Not a final sale, discounted, or marked-down item

Non-Returnable Items

The following items are not eligible for return or exchange:

Items marked as final sale or purchased during a sale event
Items that have been worn, washed, or altered
Items without original tags
Intimates or items excluded for hygiene reasons
Gift cards

How to Start a Return

Contact us via our Contact page within 14 days of receiving your order. Include your order number and the reason for your return.
Await approval — our team will review your request and respond within 2 business days with instructions.
Pack your item securely in its original packaging where possible. Include a note with your order number inside the parcel.
Ship it back using a trackable method. Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error.
Refund or exchange issued — once we receive and inspect your return (within 3–5 business days of receipt), we will process your refund or exchange.

Refunds

Approved refunds will be issued to your original payment method within 5– 10 business days, depending on your bank or payment provider. Original shipping fees are non-refundable.

Exchanges

We're happy to offer exchanges for a different size or colour where stock is available. Please note that exchange items are subject to the same eligibility conditions above. If the requested item is not available, a refund or store credit will be offered instead.

Faulty or Incorrect Items

If you've received a faulty, damaged, or incorrect item, please contact us immediately with your order number and photos of the issue. We will cover all return shipping costs and resolve the matter promptly.

International Returns

International customers (including India, and all other supported countries) are welcome to return eligible items under the same conditions above. Please note:

Return shipping costs and any customs/import fees incurred on the return are the customer's responsibility
We recommend using a trackable, insured shipping method for international returns
Ibrah is not responsible for items lost in transit on the return journey
Any duties or taxes paid to your local customs on the original order are not refundable by Ibrah — please contact your local customs office for queries about duty refunds